Shipping policy

Last updated: March 6, 2026

This Shipping Policy describes how Luche OOD, operating under the trade name Luche, handles the shipping and delivery of orders placed on our website.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • weekends
  • public holidays

During periods of high demand, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to:

  • European Union countries
  • selected international destinations

If your country is not available at checkout, it means shipping is currently unavailable to that location.

3. Shipping Times

Estimated delivery times:

Europe
5–10 business days

International destinations
7–15 business days

Delivery times are estimates only and may vary due to:

  • courier delays
  • customs processing
  • weather conditions
  • peak shopping periods.

Luche OOD is not responsible for delays caused by third-party carriers or customs authorities.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • delivery location
  • selected shipping method
  • order weight or value

Promotional offers such as free shipping may be applied from time to time.

5. Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, and other fees may apply.

These charges are:

  • determined by the destination country
  • the responsibility of the customer

Luche OOD has no control over these charges.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • we cannot guarantee delivery
  • additional shipping fees may apply for reshipment.

Orders returned due to incorrect addresses may be refunded excluding shipping costs.

7. Lost or Stolen Packages

Once the package has been handed over to the courier, responsibility transfers to the shipping carrier.

Luche OOD is not responsible for:

  • lost packages after confirmed delivery
  • stolen packages from mailboxes or doorsteps.

Customers are encouraged to contact the courier directly in case of delivery issues.

8. Damaged Packages

If your package arrives damaged:

  1. take photos of the package and the product
  2. contact us within 48 hours of delivery

at:

luce.ltd@europe.com

We will review the case and provide assistance where possible.

9. Tracking Information

Once your order has been shipped, you will receive an email with a tracking number.

Tracking updates are managed by the courier and may take 24–48 hours to appear.

10. Contact

For any shipping-related inquiries, please contact us:

Email: luce.ltd@europe.com
Phone: +39 377 439 7670

Business address:
ul. Slivnitza 50
8000 Burgas
Bulgaria