Conditions d’utilisation

Last updated: March 6, 2026

These Terms and Conditions govern the use of the website and the purchase of products offered by Luche OOD, operating under the trade name Luche.

By accessing this website and/or purchasing products from us, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, you must not use our website.

1. Company Information

Business name: Luche OOD
Trade name: Luche

Registered address:
ul. Slivnitza 50
8000 Burgas
Bulgaria

VAT number: BG202370057
Trade number: 202370057

Email: luce.ltd@europe.com
Phone: +39 377 439 7670

2. Eligibility to Use the Website

By using this website, you confirm that:

you are at least 18 years old, or
you are accessing the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone at any time for any reason.

3. Products and Availability

We make every effort to ensure that product descriptions, images, and prices are accurate.

However:

product colors may appear slightly different depending on your device screen
product availability is not guaranteed until the order has been confirmed
we reserve the right to discontinue products at any time

4. Pricing and Payments

All prices displayed on the website:

are expressed in the selected currency
may include or exclude taxes depending on the customer's location

We reserve the right to:

modify prices at any time
correct pricing errors
cancel orders resulting from incorrect pricing.

Payments are processed securely through the payment providers available at checkout.

We do not store payment card details.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This email does not constitute acceptance of the order.

We reserve the right to cancel or refuse any order in cases including but not limited to:

suspected fraud
payment issues
incorrect product information
product unavailability

If an order is canceled after payment, a full refund will be issued.

6. Shipping

Shipping times and costs are described in our Shipping Policy.

Delivery times are estimates and may vary due to:

customs procedures
courier delays
external circumstances beyond our control.

We are not responsible for delays caused by courier services or customs authorities.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

By placing an order, you confirm that you have read and accepted the conditions of the Return Policy.

8. Product Use and Care

Customers are responsible for:

following product care instructions
using products appropriately

We are not responsible for damage caused by improper use, washing, or storage.

9. Intellectual Property

All content on this website, including but not limited to:

logos
images
product designs
text
graphics
branding

is the exclusive property of Luche OOD or its licensors.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Luche OOD shall not be liable for:

indirect damages
loss of profits
loss of data
loss of business opportunities

resulting from the use of the website or the purchase of products.

Our liability shall never exceed the value of the purchased product.

11. Fraud Prevention

We reserve the right to:

cancel suspicious orders
request identity verification
refuse service in case of suspected fraudulent activity.

12. Governing Law

These Terms and Conditions are governed by the laws of Bulgaria.

Any disputes shall be subject to the jurisdiction of the competent courts of Bulgaria.

13. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time.

Changes will take effect immediately once published on the website.

Customers are encouraged to review this page periodically.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us: